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Conditions of Use

Terms & Conditions in Short

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at CatOnRock, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will not be shared or sold.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that sales taxes may occur.
  • CatOnRock reserves the right to amend any information without prior notice.

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at CatOnRock, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at CatOnRock for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

The personal information you provide at will be used to ensure deliveries to you and to provide offers and information. The information you provide is only available to CatOnRock and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request CatOnRock to delete or correct the information held about you. By accepting the CatOnRock Conditions, you agree to the above.

Product

Most products are made in a single quantity. If you purchase and item and it sold out, you will be contacted and offered alternatives or fully refunded.  Styles, prices, collections and materials are subject to change at any time. 

Order Status

We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

For additional status update questions please contact help@catonrock.com.

If you created an account you can also check order status by logging into your account.

Repairs

At CatOnRock, quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. Please reference your Name, Address, Order Number and Repair Issue. Repairs will be assessed on a case by case basis. Contact help@catonrock.com to set up a repair assessment and authorization. 

You will be provided a Repair Authorization Number which must be clearly labeled on the package.

CatOnRock will repair at no charge any breakage caused by faulty workmanship within 30 days of receipt of purchase. Repairs needed after 30 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Customer is responsible for shipping cost and merchandize should be send in its original packaging (designer’s box)

Sales Tax

Please note that charges (sales tax) may occur. These charges are at the customers own expense.

Return & Exchange Policy

If your product arrives to you damaged or does not match the item description of the item you purchased, an exchange will be authorized. Unworn, undamaged merchandise, in original packaging including all tags will be accepted on a limited and subjective basis for a refund or exchange within 14 days of your purchase. CatOnRock holds the right to deny a return or exchange at any time if does not meet the above mentioned criteria. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Please email help@catonrock.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. 

International Shipping

INTERNATIONAL BUYERS are responsible for any custom fees and taxes that your country/government requires upon delivery. US government requires a customs declaration of value form on all parcels leaving the United States. We are not registered to pay international taxes or duties in any place outside the United States - this is 100% international buyer’s responsibility BY LAW. We cannot declare any items you purchase as a gift as it would be illegal.

If orders are returned to us because of an incorrect address or a refusal to pay international duties, it is buyer's responsibility to cover all shipping costs! No shipping refunds will be given for incorrect address or refusal to pay international duties that your country requires!

 

Copyright

The following elements of this web site are the property of CatOnRock and are protected by United States and international copyright laws:

All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—both individually and as they are compiled on the site.

Trademarks

The trademarks or trade dress of CatOnRock may not be used without our written permission. Trademarks or trade dress include the CatOnRock name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of CatOnRock products, services, and programs, and those of our affiliates.

All other trademarks which appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Comunication

We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you communicate with us. In addition, your email address will be used by us to notify you of new products, promotions, special offers or the CatOnRock Newsletter ; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

Disclaimer & Limitation Of Liability

CatOnRock attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site without notice. 

Your use and browsing of, and any reliance by you upon this Site is at your own risk and you assume responsibility associated with the Site, provided “AS IS.” CatOnRock ” disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.   

CatOnRock does not warrant that the Site, content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.

In no event shall CatOnRock, its affiliates or any other respective directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site or the Content and materials or functionality on or accessed through the Site including, loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature. Some jurisdictions do not allow this limitation or exclusion so this may not apply to you.

 

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