Most orders will ship out within 1-3 days of ordering (we do not ship Saturdays, Sundays, or holidays). We do not ship to P.O. Boxes! Your order will be shipped via USPS. We offer FREE SHIPPING for orders over $50 for domestic oreders ONLY. Your Shipping Confirmation Email will tell you how you can track your package.
INTERNATIONAL BUYERS are responsible for any custom fees and taxes that your country/government requires upon delivery. US government requires a customs declaration of value form on all parcels leaving the United States. We are not registered to pay international taxes or duties in any place outside the United States - this is 100% international buyer’s responsibility BY LAW. We cannot declare any items you purchase as a gift as it would be illegal.
If orders are returned to us because of an incorrect address or a refusal to pay international duties, it is buyer's responsibility to cover all shipping costs! No shipping refunds will be given for incorrect address or refusal to pay international duties that your country requires!
Return and Exchange Information
If your product arrives to you damaged or does not match the item description of the item you purchased, an exchange will be authorized. Unworn, undamaged merchandise, in original packaging including all tags will be accepted on a limited and subjective basis for a refund or exchange within 14 days of your purchase. CatOnRock holds the right to deny a return or exchange at any time if does not meet the above mentioned criteria. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Please email email@example.com for return requests. Please provide your Name, Address, Order Number and Reason for Return.